(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

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Requirements:

• Native Chinese and upper-intermediate (B2 level) English.
• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Interest in crypto or stock exchange.
• Analytical and research skills.
• Positive and responsible attitude.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Responsibilities:

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Stay updated with cutting-edge technology.
• Securely handle customers’ sensitive information.
• Apply the latest customer happiness practices.
• Maintain working knowledge of client’s products and services.
• Communicate with developers and other departments.