Customer Success Manager, 1:Few

View full description

Requirements:

• Advanced level in English and Spanish required.
• Prior experience with sales or account management teams.
• Experience working with small business owners and marketers.
• A verifiable track record of consistently meeting and exceeding revenue goals.
• Firm grasp of sales, consultative skills, problem-solving, and issue resolution.
• Clear and articulate communication skills for effective phone conversations.
• Phenomenal organizational skills.
• Ability to thrive in a fast-paced environment.
• Knowledge of Inbound Marketing is a plus.
• Strong SaaS business acumen is a plus.
• Experience with marketing automation software is a plus.

Responsibilities:

• Be the primary contact and advocate for approximately 140 medium-sized business customers.
• Become an expert in Inbound Marketing and serve as the trusted marketing advisor.
• Maintain a revenue base by managing account retention and renewal.
• Drive upgrade revenue through new product features and expanded usage.
• Collaborate with the team to develop strategies for scale and growth.