L2 Technical Support Consultant & Backend Engineer (Serbia)

View full description

Requirements:

• Excellent English communication skills (at least C1 for both spoken and written).
• 2+ years experience in back-end software development.
• Proficiency in Java/Spring Boot and MongoDB.
• Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering.
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Responsibilities:

• Always be up-to-date with cutting-edge technology.
• Provide L2 support to customers, diagnosing and resolving complex technical issues.
• Develop and maintain backend systems using Java/Spring Boot and MongoDB.
• Gather data to collect required technical information for resolving complex tickets.
• Ensure customers' satisfaction with any interaction.
• Securely work with customers’ sensitive information.
• Communicate with developers and various IT departments to troubleshoot technical issues.