Director of Business Operations

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Requirements:

• A proven record of engaging, developing, and managing across verticals in a remote environment.
• 7+ years in business operations, process improvement, or program management, ideally in high-growth or mission-driven organizations.
• Experience leading operational excellence initiatives during periods of rapid growth.
• Proven skills in designing operational frameworks and reporting structures.
• Strong analytical skills to create reporting systems and present insights.
• Exceptional written and verbal communication skills for facilitating discussions.
• Familiarity with CRM platforms and knowledge management tools.
• Highly collaborative with experience in managing change initiatives.
• Able to thrive in a fast-paced environment with a bias towards action.

Responsibilities:

• Develop and own the organization's operating cadence, including reporting cycles.
• Lead design and implementation of executive dashboards for organizational performance insights.
• Oversee business reviews and OKR tracking for transparency and alignment.
• Create executive reporting and collaborate cross-functionally for data-driven analysis.
• Establish and manage project management frameworks and improve organizational processes.
• Lead knowledge management systems to foster efficiency and informed decision-making.
• Champion operational best practices and partner with department leaders for solutions.
• Manage tools and systems supporting cross-functional teams and drive automation initiatives.
• Ensure operational workflows are optimized in collaboration with HR, Finance, and IT.