Head of Operations

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Requirements:

• 5+ years of operations leadership experience, particularly in SaaS.
• Deep expertise in early-stage startup environments (Seed through Series B).
• Proven success in scaling customer operations and implementing systems.
• Strong technical background including expertise in Stripe billing.
• Mastery of customer success platforms like Intercom and Tango, as well as project management tools.
• Sharp analytical skills with SQL proficiency.
• Bachelor's degree in a relevant field.

Responsibilities:

• Drive impact by developing and implementing a comprehensive CX strategy that scales with rapid growth.
• Create data-driven frameworks for team expansion and resource allocation.
• Establish robust feedback loops between users and the product team.
• Optimize subscription management to enhance customer experience and business outcomes.
• Lead and mentor the CX team while setting ambitious yet achievable goals.
• Build self-serve solutions that accelerate user success.