Head of Operations

Posted 7 days agoViewed

💎 Seniority level: Lead, 5+ years

📍 Location: United States

💸 Salary: 110000.0 - 135000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Endear👥 11-50💰 $6,899,980 about 2 months agoDigital Marketing Marketing Retail Technology Marketing Automation

⏳ Experience: 5+ years

🪄 Skills: Project ManagementSQLCustomer SuccessSaaS

Requirements:

5+ years of operations leadership experience, particularly in SaaS.
Deep expertise in early-stage startup environments (Seed through Series B).
Proven success in scaling customer operations and implementing systems.
Strong technical background including expertise in Stripe billing.
Mastery of customer success platforms like Intercom and Tango, as well as project management tools.
Sharp analytical skills with SQL proficiency.
Bachelor's degree in a relevant field.

Responsibilities:

Drive impact by developing and implementing a comprehensive CX strategy that scales with rapid growth.
Create data-driven frameworks for team expansion and resource allocation.
Establish robust feedback loops between users and the product team.
Optimize subscription management to enhance customer experience and business outcomes.
Lead and mentor the CX team while setting ambitious yet achievable goals.
Build self-serve solutions that accelerate user success.

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