Strategic Customer Success Manager

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Requirements:

• 5+ years in customer-facing roles with a steady progression toward owning relationships for large complex accounts.
• Management consulting, customer success, or account management experience required.
• Prior direct sales experience or being part of a revenue-driving customer success team is required.

Responsibilities:

• Serving as a primary point of contact for large, complex accounts, managing both formal engagements (recurring weekly ‘syncs’, QBRs, etc.) and informal contacts.
• Managing a high volume of customer deliverables such as strategic growth plans, support requests, contracts, data & metrics analysis.
• Driving client contract renewal and growth processes, including strategizing the ‘first offer’, negotiating, and influencing key stakeholders.
• Excelling at managing multiple projects, maintaining and executing against action items, communicating status, and executing deliverables on time.