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Strategic Customer Success Manager

Posted 8 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: SF Bay Area, NYC, Seattle Metro area

💸 Salary: 107000.0 - 183000.0 USD per year

🔍 Industry: Residential mortgage market

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisNegotiationAccount ManagementSales experienceCustomer Success

Requirements:
  • 5+ years in customer-facing roles with a steady progression toward owning relationships for large complex accounts.
  • Management consulting, customer success, or account management experience required.
  • Prior direct sales experience or being part of a revenue-driving customer success team is required.
Responsibilities:
  • Serving as a primary point of contact for large, complex accounts, managing both formal engagements (recurring weekly ‘syncs’, QBRs, etc.) and informal contacts.
  • Managing a high volume of customer deliverables such as strategic growth plans, support requests, contracts, data & metrics analysis.
  • Driving client contract renewal and growth processes, including strategizing the ‘first offer’, negotiating, and influencing key stakeholders.
  • Excelling at managing multiple projects, maintaining and executing against action items, communicating status, and executing deliverables on time.
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