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(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)

Posted 2 months agoInactiveViewed

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💎 Seniority level: Junior, 1 year

📍 Location: Brazil

🔍 Industry: Support-as-a-Service

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English

⏳ Experience: 1 year

🪄 Skills: C#ASP.NET MVC.NET coreDocumentationTroubleshootingTechnical support

Requirements:
  • Excellent English communication skills (at least C1 for both spoken and written).
  • 1 year experience in .NET Core MVC Framework.
  • Technical ability to troubleshoot bugs.
  • Ability to reproduce reported issues.
  • Customer-oriented and responsible attitude.
  • Excellent interpersonal skills.
Responsibilities:
  • Answer support calls and document new issues in the feedback log.
  • Attend daily morning meetings with developers to stay updated on app changes.
  • Assist in testing items developed after release into the test environment.
  • Document bugs or defects and report them to developers.
  • Monitor feedback logs for new feedback daily.
  • Reproduce reported bugs or issues and document reproduction steps.
  • Prepare requirements for enhancements after discussions with management.
  • Communicate with developers and other departments to troubleshoot technical issues.
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