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Customer Success Manager

Posted 19 days agoViewed

View full description

💎 Seniority level: Manager, 1+ years

📍 Location: UK

🔍 Industry: SaaS

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Account ManagementCRMCustomer supportCustomer SuccessSaaS

Requirements:
  • 1+ years of quota-holding customer success/account management experience in a SaaS business environment.
  • Experience managing multiple stakeholders and working under tight time frames.
  • Proven track record in a client-facing role with strong engagement and problem-solving skills.
  • Highly organized and proficient in using internal systems.
  • Excellent communication skills and the ability to build relationships.
  • Willingness to travel for in-person meetings.
  • A second language is an advantage.
Responsibilities:
  • Strengthen client relationships health post-sale by deeply embedding yourself in their accounts to drive high engagement.
  • Assess customer health and provide monthly check-ins to provide ongoing value.
  • Serve as a client advocate to drive renewal rates, reduce churn, and generate expansion opportunities.
  • Act as the 'voice of the customer' and gather internal feedback.
  • Maintain a deep understanding of the product and discuss relevant features with customers.
  • Collaborate with partners in professional services, customer support, or marketing.
  • Develop and execute strategic plans and quarterly business reviews.
  • Bring added value to clients through event promotion and best practices.
  • Quickly identify and address low usage accounts.
  • Achieve customer renewals at a 90% or higher ratio.
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