Remote - Cybersecurity Customer Success Manager

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Requirements:

• Bachelor’s degree in Business, Communications, Cybersecurity, Computer Science, or equivalent work experience.
• 2+ years of experience with cybersecurity solutions and technical troubleshooting.
• 3+ years in Account Management, Project Management, Customer Success, Technical Support, Consulting, or a similar role with Enterprise and/or Federal customers.
• Proficiency in CRM systems (Salesforce) and Customer Success platforms (Slack, Microsoft tools, Google).
• Willingness to travel approximately 25% - 30% internationally across Europe and the Middle East.

Responsibilities:

• Serve as the primary point of contact for assigned clients, addressing queries and concerns.
• Develop and execute tailored onboarding plans and deliver ongoing training to maximize client success.
• Guide clients through renewal processes and address concerns to ensure client satisfaction.
• Collaborate with internal teams to resolve technical issues and align on client priorities.
• Identify opportunities to enhance the customer journey and contribute to improved processes.
• Provide insights to leadership and product teams to influence strategies.