Customer Success Manager

Posted 29 days agoViewed

💎 Seniority level: Manager, Experience in a B2B SaaS role with a proven track record of success.

📍 Location: United Kingdom

💸 Salary: 40000.0 - 50000.0 GBP per year

🔍 Industry: Practice management software for accounting firms

🏢 Company: Karbon👥 101-250💰 $10,499,989 over 1 year ago🫂 Last layoff about 2 years agoProductivity Tools SaaS Project Management Information Technology Task Management

⏳ Experience: Experience in a B2B SaaS role with a proven track record of success.

🪄 Skills: Project ManagementCommunication SkillsAccount ManagementRelationship managementStrategic thinkingCustomer SuccessSaaS

Requirements:

Based in the UK and comfortable working remotely with occasional travel to customer sites.
Experience in a B2B SaaS role (Customer Success, Account Management, Consulting, or Training) with a proven track record.
Knowledge of the accountancy software market is ideal but not essential.
A strategic thinker with a results-driven mindset, comfortable working with targets.
Strong relationship-building skills and passion for delivering value to customers.
Excellent communication and presentation skills.
Tenacious and eager to find new ways to serve customers.
Curious about the operations of top accounting firms and capable of sharing insights consultatively.
Strong project management skills and experience working with cross-functional teams.

Responsibilities:

Develop and own a quarterly success strategy for your portfolio of customers, focusing on identifying churn risks and maximizing revenue from healthy accounts.
Build strong relationships with customers, driving value through Karbon’s solutions.
Become a subject matter expert in Invoicing & Payments, leading customer adoption and training.
Manage customer renewals and retention.
Stay updated with Karbon’s Product Roadmap and promote upcoming features.
Monitor customer health and usage metrics, proactively addressing any issues.
Advocate for customers internally, providing feedback to departments such as Product, Sales, and Support.

Apply

Related Jobs

Apply

🔥 Customer Success Manager

Posted 8 days ago

📍 United Kingdom

🧭 Full-Time

💸 40000.0 - 50000.0 GBP per year

🔍 ECommerce

🏢 Company: gocertify👥 1-10 Digital Marketing Marketing Software

Strong relationship builder with excellent written and verbal communication skills.
Experience working with clients and stakeholders at various levels through multiple channels.
Proven track record in a target-driven environment.
Background in Sales, Customer Success, Account Management, or Marketing.
Data-informed approach to identifying problems and opportunities.
Knowledge of marketing, affiliate, or eCommerce landscapes (preferred).
Expert organisational skills with a knack for prioritisation.
Self-motivated team player who thrives in a fast-paced startup environment.

Lead smooth client onboarding experiences and drive adoption of our technology.
Create tailored marketing strategies with key campaigns that help clients achieve their goals across different marketing teams and personas.
Build and nurture strong relationships with clients and partners, becoming a trusted advisor in the retail and eCommerce space.
Identify opportunities to expand and renew accounts by introducing new products and features that align with client needs.
Work closely with our Product, Sales, and Partnerships teams to continuously improve our offering.
Maintain pristine CRM data to support building our world-class CS operation.
Help shape the future of our CS team by contributing fresh ideas and taking ownership of new initiatives.

Data AnalysisCommunication SkillsAccount ManagementMarketingCRMCustomer Success

Posted 8 days ago

Apply

🔥 Remote - Cybersecurity Customer Success Manager

Posted 9 days ago

📍 United Kingdom

🧭 Full-Time

💸 90000.0 - 110000.0 GBP per year

🔍 Cybersecurity

🏢 Company: SimSpace👥 251-500💰 $45,000,000 about 1 year agoSecurity Cyber Security Network Security Software

Bachelor’s degree in Business, Communications, Cybersecurity, Computer Science, or equivalent work experience.
2+ years of experience with cybersecurity solutions and technical troubleshooting.
3+ years in Account Management, Project Management, Customer Success, Technical Support, Consulting, or a similar role with Enterprise and/or Federal customers.
Proficiency in CRM systems (Salesforce) and Customer Success platforms (Slack, Microsoft tools, Google).
Willingness to travel approximately 25% - 30% internationally across Europe and the Middle East.

Serve as the primary point of contact for assigned clients, addressing queries and concerns.
Develop and execute tailored onboarding plans and deliver ongoing training to maximize client success.
Guide clients through renewal processes and address concerns to ensure client satisfaction.
Collaborate with internal teams to resolve technical issues and align on client priorities.
Identify opportunities to enhance the customer journey and contribute to improved processes.
Provide insights to leadership and product teams to influence strategies.

CybersecuritySalesforceAccount ManagementCRMCustomer Success

Posted 9 days ago

Apply

🔥 Digital Customer Success Manager, UK

Posted 10 days ago

📍 UK

🧭 Full-Time

🔍 SaaS

🏢 Company: Abnormal Security👥 501-1000💰 $250,000,000 Series D 6 months agoArtificial Intelligence (AI)Email Information Technology Cyber Security Network Security

2+ years experience in a Customer Success Manager capacity.
3+ years experience in enterprise SaaS product support.
Strong written, spoken, and presentation skills.
Ability to use case management systems and CRM’s (e.g., SFDC / JIRA).
Bachelor of Science in Computer Engineering/ Computer Science or related field.
Technical knowledge or similar work experience is a plus.

Serve as the ‘voice of the customer’ and provide internal feedback.
Assess and integrate inputs across functions to create scalable solutions.
Develop customer trust and de-escalate issues effectively.
Monitor customer usage and provide optimization recommendations.
Gather and analyze customer feedback to identify trends.
Increase adoption of key platform features for improved ROI.
Proactively monitor customer health and reach out before issues arise.
Collaborate with Abnormal Security Account Team for renewals and expansions.

Data AnalysisJiraAnalytical SkillsCross-functional collaborationCRMCustomer SuccessSaaS

Posted 10 days ago

Apply

🔥 Senior Customer Success Manager

Posted 15 days ago

📍 EMEA

🔍 Enterprise software

🏢 Company: Solo.io, Inc.

4+ years of customer success or account management experience, preferably in the enterprise software industry.
Ability to lead on-site and virtual business meetings with various stakeholders.
Manage critical customer situations with calm professionalism, empathy, and compassion.
Self-starter comfortable with adapting to fast-moving product and technology changes.

Build strong customer relationships with stakeholders to align Solo's activities with business outcomes.
Develop success plans aligned to customers' business goals.
Accelerate adoption and minimize churn via regular touchpoints and guidance.
Coordinate activities to solve complex situations with Solo's teams.
Communicate product benefits and recommend solutions that meet customer goals.
Efficiently manage multiple issues with minimal direction.

Cloud ComputingKubernetesAccount ManagementStakeholder managementCustomer Success

Posted 15 days ago

Apply

🔥 Customer Success Manager

Posted 19 days ago

📍 UK

🧭 Full-Time

🔍 SaaS

1+ years of quota-holding customer success/account management experience in a SaaS business environment.
Experience managing multiple stakeholders and working under tight time frames.
Proven track record in a client-facing role with strong engagement and problem-solving skills.
Highly organized and proficient in using internal systems.
Excellent communication skills and the ability to build relationships.
Willingness to travel for in-person meetings.
A second language is an advantage.

Strengthen client relationships health post-sale by deeply embedding yourself in their accounts to drive high engagement.
Assess customer health and provide monthly check-ins to provide ongoing value.
Serve as a client advocate to drive renewal rates, reduce churn, and generate expansion opportunities.
Act as the 'voice of the customer' and gather internal feedback.
Maintain a deep understanding of the product and discuss relevant features with customers.
Collaborate with partners in professional services, customer support, or marketing.
Develop and execute strategic plans and quarterly business reviews.
Bring added value to clients through event promotion and best practices.
Quickly identify and address low usage accounts.
Achieve customer renewals at a 90% or higher ratio.

Account ManagementCRMCustomer supportCustomer SuccessSaaS

Posted 19 days ago

Apply

🔥 Technical Customer Success Manager (French or German speaking)

Posted about 1 month ago

📍 EMEA

🔍 Frontend development and cloud infrastructure

3+ years of professional experience in B2B / SaaS.
German or French language skills.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Node.jsCloud ComputingFrontend DevelopmentNext.jsReactCI/CDSaaS

Posted about 1 month ago

Apply

🔥 Technical Customer Success Manager (French or German speaking)

Posted about 1 month ago

📍 EMEA

🧭 Full-Time

🔍 Developer Tools, SaaS

🏢 Company: Vercel👥 251-500💰 $150,000,000 Series D about 3 years agoInternet Developer Platform Apps Software

3+ years of professional experience in B2B / SaaS.
German or French language skills.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset and capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Node.jsCloud ComputingFrontend DevelopmentREST APINext.jsReactCI/CDDevOpsNetworkingCustomer Success

Posted about 1 month ago

Apply

🔥 Customer Success Manager, Commercial UKI

Posted about 1 month ago

📍 UKI

🧭 Full-Time

🔍 B2B SaaS, enterprise software

🏢 Company: Gong.io

2+ years of relevant work experience in roles such as Customer Success Manager, Account Management, Account Executive, or Sales Development Representative managing 50+ accounts.
Demonstrated background in developing and managing commercial relationships and renewing contracts.
Proven track record of onboarding, supporting, and exciting customers leading to high satisfaction, advocacy, and loyalty.
Excellent verbal and written communication skills.
Previous experience in B2B SaaS and enterprise software.

Partner with customers’ senior executives to uncover business pain and strategically map Gong's value.
Drive engagement and adoption across the user base and foster enthusiastic, passionate customers.
Establish a trusted relationship with each customer and drive continuous value from our products.
Own and manage a portfolio of accounts as the main point of contact.
Develop individual success plans for customers, ensuring adoption, retention, and expansion.
Lead quarterly business review activities within the account portfolio.

Communication SkillsAccount ManagementCustomer Success

Posted about 1 month ago

Apply

🔥 Senior Customer Success Manager - EMEA

Posted about 1 month ago

📍 UK

🧭 Full-Time

💸 114000.0 - 130000.0 GBP per year

🔍 Open Source Software Security

🏢 Company: Chainguard👥 101-250💰 $140,000,000 Series C 6 months agoDeveloper Tools Open Source Security Cloud Security Enterprise Software

5+ years of experience in customer-facing roles, collaborating with technical and business teams.
Relevant domain knowledge in areas such as Supply Chain Security, DevSecOps, or vulnerability management.
Capability to make key decisions to drive customer outcomes and resolve issues.
An entrepreneurial mindset, able to develop new processes in a startup environment.
Commitment to continuous personal and professional development.
Driven with high emotional intelligence and strong priority management skills.

Lead the technical onboarding process for new customers.
Act as the voice of the customer, advocating for their needs within the organization.
Collaborate with Technical Support and Customer Engineering teams for issue resolution.
Develop hands-on technical knowledge of Chainguard and stay updated on industry trends.
Ensure customer education on product features and best practices.
Build relationships with various levels of customer stakeholders to support account management.

AWSCloud ComputingCybersecurityGCPAzureLinuxCustomer Success

Posted about 1 month ago

Apply

🔥 Customer Success Manager

Posted about 1 month ago

📍 United Kingdom, Spain, France, Mexico, Netherlands

🔍 Digital & biometric identity authentication, fraud prevention, and mobile deposit solutions

Ability to navigate complex customer organizations and proactively identify improvement opportunities.
Thrives in a collaborative and aligned account team model, contributing to overall customer success.

Manage a portfolio of strategic, large-scale accounts to ensure customers gain maximum value from Mitek's identity verification solutions.
Drive customer adoption and success by delivering customized outcomes based on unique business needs.
Collaborate with Sales, Professional Services, Product, and other stakeholders to support account success.

LeadershipProject ManagementData AnalysisPeople ManagementProduct ManagementCross-functional Team LeadershipOperations ManagementStrategyGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Posted about 1 month ago

Apply

Customer Success Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities