Account Manager

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💎 Seniority level: Manager, A minimum of 5 years

📍 Location: USA

💸 Salary: 120000.0 - 134500.0 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Soda Health👥 51-100💰 $50,000,000 Series B 19 days agoMedical Information Technology Health Care

⏳ Experience: A minimum of 5 years

🪄 Skills: Project ManagementData AnalysisCommunication SkillsAnalytical SkillsNegotiationRelationship buildingProblem-solving skillsAccount ManagementReportingSales experienceStakeholder managementCustomer Success

Requirements:

A minimum of 5 years of experience in a Customer Success, Account Management Operations, or Sales role.
Experience working with healthcare payors is a plus.
Strong organization skills for managing escalation queues.
Self-starter mentality with the ability to thrive in a fast-paced environment.
Strong communication skills to drive decision-making and customer buy-in.
Professionalism and determination in building internal trust.

Responsibilities:

Serve as the primary point-of-contact for customers post-implementation.
Lead recurring client check-in calls and quarterly reporting.
Anticipate and solve customer pain points and manage escalations.
Advocate for customer interests in internal strategy and planning.
Identify account expansion opportunities and optimize the customer journey.

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Account Manager

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