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Customer Service Expert (Remote, Contract)

Posted 3 days agoViewed

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🏢 Company: INFUSE👥 1001-5000Digital MarketingAdvertisingPublishingLead GenerationB2BLead ManagementContent Marketing

Requirements:
  • Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales.
  • Strong communication and interpersonal skills.
  • Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
  • Empathetic understanding of client needs and ability to address them effectively.
  • Ability to address challenges and proactively offer solutions.
Responsibilities:
  • Build and maintain strong, long-lasting client relationships.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
  • Assist with challenging client requests or issue escalations as needed.
  • Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
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