Solutions Engineer

Posted about 1 month agoViewed

💎 Seniority level: Middle, 3-5 years

📍 Location: United States

🔍 Industry: AI-driven Narrative Intelligence and Cybersecurity

🏢 Company: Blackbird.AI👥 51-100💰 6 months agoArtificial Intelligence (AI)Security Machine Learning Enterprise Software Intrusion Detection

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: CybersecuritySalesforceREST APITechnical supportScriptingData analytics

Requirements:

3-5 years of experience in a client-facing technical role such as Solutions Engineer, Pre-Sales Consultant, or Technical Account Manager, preferably in enterprise software or SaaS.
Strong technical acumen, with hands-on experience in AI, data analytics, media monitoring / social listening and/or cybersecurity solutions being a plus.
Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences as well as present to executive level audiences.
Proven track record of managing technical aspects of client engagements, including demos, proofs of concept, and implementation support.
Experience with tools such as Salesforce, Google Suite, and collaboration platforms; familiarity with APIs, scripting, or basic programming a plus.
Strong problem-solving skills, with the ability to think creatively and adapt solutions to meet client needs.
Ability to build trust and rapport with clients, becoming a valued partner in their success.
A proactive, detail-oriented, and organized approach to managing multiple projects and priorities.
Bachelor’s degree in a related field or equivalent work experience.

Responsibilities:

Serve as a technical advisor to clients, helping them understand how Blackbird.AI’s platforms align with their goals and solves critical challenges.
Collaborate with Sales and Customer Success teams during pre-sales and onboarding to deliver tailored demonstrations, proofs of concept, and technical solutions.
Act as the primary point of contact for technical support during implementation, ensuring a smooth and successful deployment process.
Translate customer requirements into actionable technical solutions, working closely with Product and Engineering teams to ensure alignment with client needs.
Develop and deliver engaging product demonstrations and training sessions for clients, highlighting key features and functionalities of the platform.
Provide ongoing post-implementation support, addressing technical inquiries, troubleshooting issues, and driving platform adoption.
Gather client feedback and insights, relaying them to internal teams to inform product improvements and new feature development.
Maintain a strong understanding of Blackbird.AI’s technology and the broader risk intelligence and cybersecurity landscape.
Build and foster strong client relationships, positioning yourself as a trusted partner and advocate for their success.

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