Senior Solutions Engineer

Posted about 2 months agoViewed

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💎 Seniority level: Senior, 5-8+ years

📍 Location: North America, Europe

🔍 Industry: Conversational AI

🏢 Company: NLX

🗣️ Languages: English

⏳ Experience: 5-8+ years

🪄 Skills: AWSNode.jsPythonBashDynamoDBREST API

Requirements:

Experience 4+ years working with customers in a technical role, either as a Sales Engineer, Technical Consultant, IT Technical resources within a large enterprise
At minimum 5-8+ years working as a software engineer. Understanding of application, server, and network security
3+ years using AWS services such as CloudFormation, ECS, API Gateway, Lambda, and DynamoDB.
Programming Languages: JavaScript (Node.js), Python, and Bash
Experience with writing integrations services, and understand how to connect and program against APIs
Understanding of Conversational AI
AWS Certified Solutions Architect - Associate or higher
Development experience with horizontally scaling systems design

Responsibilities:

Work with Customers during the solution and post-contract signing to help with technical integrations such as APIs, the configuration of AWS and other conversational services, and the configuration of the NLX platform.
Be the technical expert of the NLX system and have a strong understanding of how NLX works with NLU and NLP engines.
Be the technical expert on how NLX utilizes AWS services like Lex, Polly, and Amazon Connect. Be able to learn and become incredibly knowledgeable with other services like Alexa, Google Assistant, DialogFlow, and others as needed.
Build conversations within the NLX platform. You'll be asked to build, train, and help customers with our technology.
Develop integrations, review customers API documentation, and help with technical integrations when needed.
Provide business and technical value to the client through education, engagement, adoption of additional use cases while keeping them updated on new features of our platform.
Be able to drive engineering requirements, even be able to architect, code, design, test, and update the NLX code base with changes needed to deliver on our product and customer expectations.
Ensure the overall satisfaction of the client.

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