Senior Solutions Engineer

Posted 3 days agoViewed

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💎 Seniority level: Senior, 4+ years

📍 Location: CA, NV, OR, WA, Pacific Standard Time

💸 Salary: 125000.0 - 140000.0 USD per year

🔍 Industry: Mobile advertising

🗣️ Languages: English, additional languages like German, Russian, French, Mandarin, Japanese, Korean are a plus

⏳ Experience: 4+ years

🪄 Skills: AgileJavaKotlinObjective-CSwiftJiraAPI testingREST APITroubleshooting

Requirements:

4+ years of experience in software development tools and customer support.
Robust troubleshooting skills with experience in mobile apps, SDKs, APIs, and backend systems.
Deep understanding of mobile app ecosystem dynamics, OS version launches, and platform updates.
Familiarity with RTB, Charles Proxy, HTML/JavaScript ad tags, and ad servers.
Proven ability to build mobile apps from scratch using languages like Objective-C, Swift, Java, or Kotlin.
Experience with Agile methodologies and project management tools like Jira or Confluence.

Responsibilities:

Cultivate solid relationships with key clients and technical decision-makers.
Actively support clients via ticketing systems, chat, and video calls.
Manage client expectations by delivering clear communication and actionable insights.
Debug complex issues and analyze advertiser KPIs.
Troubleshoot SDK performance and reporting issues.
Educate clients on integration best practices and mentor team members.

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Senior Solutions Engineer

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