Client Success Representative (Remote, Contract)

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Requirements:

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively.
• Capacity to address challenges and proactively offer solutions.

Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.