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Posted 4 months agoViewed

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💎 Seniority level: Entry, 1+ years

📍 Location: CA, CO, FL, GA, IN, NY, OH, OR, PA, TX, TN, UT, VA, WA

💸 Salary: 45000 - 50000 USD per year

🔍 Industry: Health and wellness

🏢 Company: Pompa Program

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsProblem SolvingWritten communicationAdaptabilityCustomer support

Requirements:
  • 1+ years of experience in customer support, social media management, or related role.
  • Proficiency in using social media platforms and management tools like Sprout Social.
  • Self-driven with the ability to multitask and handle large volumes of content efficiently.
  • Strong written and verbal communication skills.
Responsibilities:
  • Monitoring content and ensuring comments align with community guidelines and values.
  • Reviewing and monitoring user-generated content for defamatory comments and high-priority content.
  • Engaging with positive comments and messages and responding to customer service inquiries.
  • Escalating complex issues and collaborating with cross-functional teams for resolution.
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