Principal Customer Success Business Partner

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Requirements:

• Native Swedish speaker, with Finnish being desirable.
• Proven experience in customer success management or account management in a SaaS environment.
• Deep understanding of business processes, planning, and forecasting.
• Strong consultative mindset to align technical solutions with business needs.
• Experience leading customers through digital transformations.
• Excellent relationship-building skills across functions.
• Strong communication and presentation skills.
• Experience with planning/modelling software, particularly Anaplan, is a plus.

Responsibilities:

• Own and manage a portfolio of customers to drive adoption, satisfaction, and retention.
• Serve as a trusted advisor in leveraging Anaplan for strategic objectives.
• Collaborate with internal teams to execute customer account strategies.
• Identify upsell and expansion opportunities within existing accounts.
• Guide customers in aligning Anaplan with business goals.
• Monitor customer engagement and platform usage.
• Build customer success plans to ensure consistent value delivery.
• Act as the voice of the customer internally.
• Connect customers with the Anaplan community and share best practices.
• Resolve platform challenges with internal support teams.
• Drive customer education through training and onboarding.