Customer Success Manager

Posted 2024-10-23

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💎 Seniority level: Manager

📍 Location: United States

🔍 Industry: GIS solutions for telecom and broadband

🏢 Company: VETRO FiberMap

🪄 Skills: LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Bachelor's degree in Business Administration, Computer Science, or other technical related fields.
Proven track record of success in customer success or account management in the technology sector.
Strong leadership skills to motivate teams in a dynamic environment.
Proactive mindset with a commitment to driving customer success.
Excellent communication and interpersonal skills.
Ability to adapt quickly to changing priorities.
Experience with GIS and/or Telecom industry is preferred.
Experience in a remote or distributed team environment is a plus.

Responsibilities:

Lead and inspire a culture of customer success and excellence within the organization.
Take ownership of customer relationships, ensuring customers achieve their desired outcomes.
Identify opportunities for process improvements to enhance the customer experience.
Act as a strategic advisor to customers on best practices and industry trends.
Collaborate with Sales, Product, and Support teams to advocate for customers.
Anticipate and mitigate risks to customer satisfaction.
Drive retention, upsell, and cross-sell opportunities within existing accounts.
Stay informed of market trends and customer feedback.

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Customer Success Manager

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