Customer Success Manager - Foundation

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Requirements:

• 1-2 years of experience in account management, customer success, sales, or similar roles within B2B SaaS, preferably in edtech.
• Strong focus on understanding and meeting customer needs with empathetic listening.
• Excellent time-management and organizational skills to manage multiple accounts efficiently.
• Experience with CRM tools like Salesforce and collaboration platforms such as Slack, Zoom, and G Suite.
• Clear verbal and written communication skills for engaging with customers.
• Ability to adapt easily to changing environments and priorities as a collaborative team player.
• Self-motivated, persuasive, and eager to learn in a dynamic, fast-paced environment.

Responsibilities:

• Ensure high rates of renewals by managing customer relationships and addressing challenges.
• Recognize and execute account growth opportunities through upselling and cross-selling.
• Lead new customers through onboarding and support product adoption.
• Track and improve customer health using analytics tools to forecast churn risks.
• Build trusted advisor relationships and partner with internal teams to meet customer needs.
• Maintain a high-accuracy sales pipeline in Salesforce and meet renewal and expansion quotas.
• Deliver exceptional customer experiences with proactive support and responsiveness.
• Support strategic initiatives with collaboration on growth plans and transition processes.