MoveHQ

👥 51-100Software💼 Private Company
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Updater, and its subsidiary MoveHQ, are revolutionizing the moving and storage industry with innovative, cloud-based solutions. We provide a complete end-to-end platform for managing every aspect of a moving business, from customer interaction to warehouse logistics and driver dispatch. Thousands of leading real estate companies rely on our integrated solutions to streamline the moving process for their clients. Our technology empowers companies to deliver exceptional customer experiences through seamless automation and a fully integrated system. Our engineering team leverages a modern tech stack including HTML5, Amazon Route 53 and EC2, DigiCert, and Adobe Fonts, to build and maintain our robust platform. We value a collaborative environment, fostering innovation and continuous improvement. We prioritize data-driven decisions, using analytics to optimize customer journeys and ensure the effectiveness of our solutions. Updater embraces a remote-first culture, offering flexibility and opportunities for professionals across the US. Backed by significant funding from top-tier investors, including SoftBank Capital and Vista Credit Partners, we're experiencing rapid growth and are on a mission to transform the moving experience for millions of households annually. Our commitment to excellence has earned us recognition as a Crain's Best Places to Work, demonstrating our dedication to employee well-being and a supportive work environment. We offer competitive salaries, comprehensive benefits, and unlimited PTO. We encourage applications from talented individuals who are passionate about technology and customer-centric design.

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🔥 Digital Adoption Platform Lead
Posted about 5 hours ago

📍 US

🧭 Full-Time

💸 122469.0 - 174956.0 USD per year

🔍 Moving and relocation services

  • Proficient in digital adoption technologies and tools (e.g., Gainsight PX, Pendo, WalkMe, Whatfix).
  • Technical skills with experience in HTML, CSS, and JQuery as a plus; proficiency in MS Word, Excel, and PowerPoint is required.
  • Strong background in customer journey mapping, qualitative and quantitative research, and data-driven decision-making.
  • Exceptional written and verbal communication skills.
  • Proven ability to manage multiple projects, prioritize tasks, and meet deadlines.
  • Deep understanding of human-centered design principles and customer experience frameworks.
  • Lead the design, development, and execution of an end-to-end digital customer journey emphasizing automation and seamless onboarding.
  • Take ownership of the Digital Adoption Platform, ensuring maintenance and continuous improvement.
  • Develop comprehensive digital experience maps for post-sales journeys and enhance the customer experience.
  • Validate journeys through qualitative and quantitative research to address pain points.
  • Resolve issues for customers not engaging in high-value journeys and re-engage them.
  • Create standardized playbooks, automated emails, and other digital interventions.
  • Collaborate with internal teams and external stakeholders to refine the DAP.
  • Use data to identify opportunities for enhancing the digital customer journey.
  • Enable effective reporting and measure the impact of digital solutions against KPIs.

Project ManagementData AnalysisHTMLCSSjQuery

Posted about 5 hours ago
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