Arbor Education

👥 101-250💰 Private about 4 years agoEducationBig DataSaaS💼 Private Company
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Arbor Education empowers schools globally with innovative SaaS solutions. We build and maintain a robust data platform, centralizing information from diverse sources to provide powerful analytics and streamlined workflows. Our commitment to improving the lives of teachers and students drives our focus on user-friendly technology and exceptional data management. We leverage a modern tech stack including Snowflake, Python, SQL, and Terraform, fostering a collaborative and supportive engineering culture. As a rapidly growing EdTech company with significant funding, we offer a remote-friendly environment and exceptional benefits, including generous parental leave and a dedicated wellbeing team. Join Arbor and contribute to a mission-driven organization that's transforming education.

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📍 United Kingdom

🧭 Full-Time

💸 40000.0 - 45000.0 GBP per year

🔍 Education

  • Strong understanding of AI, machine learning, and natural language processing concepts.
  • Experience with chatbot platforms, particularly Ultimate AI, is highly preferred.
  • Proficiency in data analysis tools (e.g. Google Analytics, Zendesk Explore and/or Gainsight)  to extract meaningful insights from customer interactions.
  • Excellent written and verbal communication skills to effectively convey technical information to both technical and non-technical audiences.
  • Ability to quickly adapt to evolving technologies and customer needs.
  • Own the customer self-service journey for the Customer Team
  • Continuously analyse Help Centre and bot performance metrics to identify areas for improvement.
  • Refine help centre articles, bot responses, intent recognition, and natural language processing capabilities to ensure accurate and helpful interactions.
  • Design and implement custom workflows (including those related to key milestones) to automate routine tasks, streamline support processes, and enable customers to get best-in-class digital self-service support.
  • Work closely with our internal teams including Support, Marketing and our Community Manager, ensuring consistency and clarity in customer information.
  • Leverage data analytics tools to gain insights into customer behaviour, pain points, and emerging trends. Use these insights to refine bot strategies and optimise support processes.
  • Stay up-to-date with the latest AI and chatbot technology advancements. Train team members on bot usage, troubleshooting, and best practices.
  • Collaborate with cross-functional teams to ensure seamless integration of the bot and Help Centre into our overall support strategy.

SQLArtificial IntelligenceData AnalysisMachine LearningGoogle AnalyticsData visualizationData analytics

Posted 18 days ago
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