Clinical Research IO (CRIO)

CRIO (Clinical Research IO) is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system and a single source of clinical data capture. Our modules allow sites to capture data electronically in real-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring by sponsors and CROs. We recently closed $9M in Series B financing and are growing our team to continue to scale with the rapid customer growth.

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🏢 Cartwheel
👥 1-10💰 $5,600,000 Seed 9 months ago
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Jobs at this company:

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📍 United States

🧭 Full-Time

💸 90000.0 - 95000.0 USD per year

🔍 SaaS

  • At least 2-3 years Experience in SaaS integrations, APIs, or technical support roles.
  • Strong understanding of RESTful APIs, JSON, webhooks, and authentication protocols (OAuth, API Keys, etc.).
  • Hands-on experience with an API testing solution, like Postman
  • Ability to read and debug API logs and data payloads.
  • Excellent problem-solving and communication skills to translate technical issues for non-technical users.
  • Assist customers and internal teams with API and third-party integration issues.
  • Diagnose and resolve connectivity, authentication, and data transfer problems.
  • Work with engineering teams to escalate and resolve complex technical issues.
  • Act as a technical liaison between customers, partners, and internal teams for integration-related inquiries.
  • Provide guidance and best practices for API usage and data integrations.
  • Document and communicate known issues, solutions, and workarounds.
  • Track integration performance and proactively identify potential issues.
  • Ensure APIs and integrations maintain high availability and reliability.
  • Recommend process improvements to optimize integration workflows.
  • Maintain and update internal knowledge bases and FAQs related to integrations.
  • Contribute to customer-facing documentation to improve self-service support.
  • Conduct training on common integration configuration, workflows, challenges and resolutions.

SQLAgileOAuthJiraAPI testingCommunication SkillsCustomer serviceRESTful APIsTroubleshootingJSONScriptingDebuggingSaaS

Posted 26 days ago
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📍 United States

🧭 Part-Time

💸 20 - 450 USD per hour

🔍 Health tech

  • Experience with eSource and QC design in CRIO or other eSource/CTMS systems.
  • BS in medical or sciences field is preferred.
  • Experience as a Research Coordinator, Site Director, or Source Designer is a plus.
  • At least 1 year of healthcare experience.
  • Ability to interpret clinical trial protocols and source documents.
  • Knowledge of medical terminology and procedures.
  • Strong people skills.
  • Detail-oriented with solid time management skills.
  • Well-organized, capable of establishing priorities, and executing tasks efficiently.
  • Utilize protocols, eCRF guidelines, pharmacy manuals, lab manuals, and other source documents to produce comprehensive builds for clients.
  • Complete client-requested edits and customizations.
  • Manage complex trials to ensure all data is captured appropriately.
  • Modify standard templates to comply with protocol requirements.
  • Complete assignments on time.
  • Mentor and train current and new CRIO employees.

Organizational skills

Posted 4 months ago
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