Casechek

Casechek is revolutionizing the healthcare industry by innovating the implant supply chain

10-50 employees
Private Company
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Open Positions4

Remote - USFull-TimeHealthcare SaaSPosted
  • Establish and document scalable support processes, workflows, and SLAs
  • Define support coverage model, ticket routing, and escalation paths
  • Create and maintain a structured, usable knowledge base
  • Define, track, and report on key support metrics such as first response time, resolution time, and CSAT
  • Lead, coach, and develop a team of Customer Support Technicians
  • Act as escalation point for complex or high-impact customer issues
  • Partner with Product and Engineering to surface bugs and advocate for product improvements
Data AnalysisSalesforce
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About Casechek

Casechek is revolutionizing the healthcare industry by innovating the implant supply chain. We're building a comprehensive SaaS solution, the Bill Only Solution, that automates workflows, provides transparency, and helps hospitals manage the complexities and costs of surgical cases with implantable medical devices. Our platform exposes hidden expenses and identifies revenue opportunities. We are a technology-driven company using AWS, Terraform, GitHub Actions, and Python to build and maintain our cloud infrastructure and develop mobile and web products. Our engineering teams utilize modern technologies and agile methodologies. The engineering culture fosters collaboration, continuous learning, and a focus on building scalable and robust systems. We embrace a hybrid, remote, and in-person work model, allowing for flexibility. Our mission is to solve healthcare's most challenging problems with new technologies. We value diversity, curiosity, and a passion for learning. We offer a competitive salary, annual bonuses, opportunities for LTI, 401k matching, flexible work arrangements, and comprehensive benefits, including an educational budget. Our team is composed of highly motivated individuals who are passionate about delivering the best user experience. We're looking for passionate and motivated engineers who are excited to build the future of healthcare technology. We are rapidly growing and looking for individuals to contribute to that growth. We are committed to long-term employee development.