Intradiem

Intradiem is a software compay that provides an Intelligent Assistant for customer service teams.

101-250 employees

Founded 1995

$35M debt financing

Artificial Intelligence (AI)

Private Company

Website LinkedIn Email Facebook Twitter Share Tweet

Artificial Intelligence (AI)Virtual Workforce Training SaaS Machine Learning Software

Fully Remote

This company is fully distributed with team members working remotely. Team members are distributed across the U.S. and Canada.

Open Positions3

Remote, USFull-TimeCustomer Service SaaSPosted

Platform Support Engineer

Serve as an escalation resource for complex, platform-level issues exceeding standard troubleshooting scope.
Conduct deep-dive root cause analysis using log analysis, platform diagnostics, and database-level investigation.
Write, review, and execute database scripts for production environments following change control standards.
Manage and prioritize the technical bug backlog in Salesforce, reporting status to leadership.
Act as the primary liaison between Technical Experience and Sustaining Engineering teams.
Own administration of monitoring and alerting platforms like Grafana, Site24x7, and ELK.
Develop and maintain advanced knowledge content, diagnostic tooling, and runbooks.
Provide technical mentorship to the broader Technical Support team.

SQLMicrosoft SQL ServerSalesforce

Showing 1 of 3 positions

About Intradiem

Intradiem pioneers Dynamic Workforce Orchestration, transforming how 250,000+ frontline workers adapt to real-time changes. You will help build AI-powered solutions that process massive data, enabling agile customer service. Our platform has processed over 1 billion automated actions, saving customers more than $100 million. Join us in reinventing customer service for everyone.

How We Work

We are a people-first company, treating employees with trust, respect, and flexibility. You will contribute to a culture that moves fast and collaborates closely, believing the best ideas come from empowered people working together. We work fully remotely across the US, Canada, and the UK. Our values are Servant's Heart, Craftsman's Attitude, and Growth Mindset.

Engineering at Intradiem

You will build AI-powered technology that processes massive amounts of real-time data for intraday management. Our SaaS platform orchestrates work across customer service teams, adapting instantly to changing demands. We integrate with core systems like Cisco, Avaya, Genesys, Aspect, and various WFM providers. Your work directly impacts our ability to deliver over 1 billion automated actions annually. We focus on practical, outcome-driven solutions that solve real operational problems.

Why Join Us

Shape the future of customer service by empowering frontline workforces with AI automation.
Work in a fully remote, people-first culture that values trust, respect, and flexibility.
Solve complex real-time data and integration challenges for major enterprises.
Contribute to a product used by over 250,000 frontline workers daily.
Grow professionally with a company that embraces curiosity, openness, and perseverance.

Benefits & Perks

Flexible Paid Time Off and 9 paid holidays.
5 days of paid volunteer time off annually.
401k with a 4% match, immediately vested.
Medical, dental, and vision insurance coverage.
Employer-paid short and long-term disability and life insurance.
Student loan benefits and an Employee Assistance Program.

Tech Stack

serverwidgetsframework

Similar Companies