Intradiem

Intradiem is a software compay that provides an Intelligent Assistant for customer service teams.

101-250 employees

Founded 1995

$35M debt financing

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Virtual Workforce Training SaaS Machine Learning Software

Fully Remote

This company is fully distributed with team members working remotely. Team members are distributed across the U.S. and Canada.

Open Positions5

This position is eligible for candidates located in the United States and United KingdomFull-TimeCustomer Service SoftwarePosted

Team Lead, QA

Lead a team of onsite and offshore QA Engineers to ensure delivery of high-quality, scalable software across web, API, and platform services.
Drive a modern quality engineering approach focused on early validation, strong test coverage, and automation-first practices.
Partner with Product, Engineering, and DevSecOps to ensure requirements are clearly defined, testable, and complete.
Establish and enforce quality standards across the development lifecycle.
Ensure comprehensive test coverage across functional, regression, performance, and edge-case scenarios.
Promote and expand test automation across UI, API, and system-level validation.
Use data and metrics to assess product quality, identify risks, and support release readiness decisions.
Mentor and develop QA engineers, fostering a culture of ownership and continuous learning.

SQLJMeterJira+3 more

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About Intradiem

Intradiem pioneers Dynamic Workforce Orchestration, transforming how 250,000+ frontline workers adapt to real-time changes. You will help build AI-powered solutions that process massive data, enabling agile customer service. Our platform has processed over 1 billion automated actions, saving customers more than $100 million. Join us in reinventing customer service for everyone.

How We Work

We are a people-first company, treating employees with trust, respect, and flexibility. You will contribute to a culture that moves fast and collaborates closely, believing the best ideas come from empowered people working together. We work fully remotely across the US, Canada, and the UK. Our values are Servant's Heart, Craftsman's Attitude, and Growth Mindset.

Engineering at Intradiem

You will build AI-powered technology that processes massive amounts of real-time data for intraday management. Our SaaS platform orchestrates work across customer service teams, adapting instantly to changing demands. We integrate with core systems like Cisco, Avaya, Genesys, Aspect, and various WFM providers. Your work directly impacts our ability to deliver over 1 billion automated actions annually. We focus on practical, outcome-driven solutions that solve real operational problems.

Why Join Us

Shape the future of customer service by empowering frontline workforces with AI automation.
Work in a fully remote, people-first culture that values trust, respect, and flexibility.
Solve complex real-time data and integration challenges for major enterprises.
Contribute to a product used by over 250,000 frontline workers daily.
Grow professionally with a company that embraces curiosity, openness, and perseverance.

Benefits & Perks

Flexible Paid Time Off and 9 paid holidays.
5 days of paid volunteer time off annually.
401k with a 4% match, immediately vested.
Medical, dental, and vision insurance coverage.
Employer-paid short and long-term disability and life insurance.
Student loan benefits and an Employee Assistance Program.

Tech Stack

serverwidgetsframework

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