Applyđź“Ť United States
🧠Full-Time
đź’¸ 59500 - 80500 USD per year
🔍 Mortgage servicing
- Previous experience working in a client-facing environment—preferably in the mortgage servicing space.
- 3+ years of experience at a mortgage servicer or financial or enterprise technology company.
- Previous experience managing high-touch relationships with both internal and external clients and stakeholders.
- Thorough understanding of mortgage servicing concepts.
- Previous experience working with Google Suite, Looker, SQL, and FNMA Loan Quality Connect.
- Previous experience working with Microsoft Excel and PowerPoint.
- Previous experience working with Jira or other project management tools.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to work independently and troubleshoot a wide array of ambiguous problems.
- Serve as clients’ primary point of contact for all requests, process updates, and troubleshooting.
- Monitor Valon’s Client Support inbox and coordinate across business units to address client needs according to relevant SLAs.
- Respond to written and verbal client inquiries.
- Document paths toward resolution to ensure efficiency in resolving similar future requests.
- Update relevant materials for monthly MBR meetings with clients and internal subject matter experts.
- Coordinate and manage end-to-end client onboarding processes.
- Develop scalable processes and templates in anticipation of further team and client-base growth.
- Manage all processes related to FNMA Loan Quality Connect.
- Coordinate in-person on-sites and assist in preparing relevant diligence materials and requests ahead of time.
Problem SolvingOrganizational skills
Posted 2024-11-07
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