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- Demonstrated strong written communication skills in English (an additional language is a plus).
- Ability to navigate customer objections delicately.
- Used judgment and discretion to solve various problems.
- Supported customers via chat, email, or phone.
- Worked in or closely with an HR team.
- Providing second-level support to customers via email and chat within CST.
- Working independently on first and second level issues.
- Triaging customer enquiries and escalating urgent issues.
- Documenting customer service interactions in the ticket management system.
- Adhering to defined SLA’s on response and resolution timings.
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