Apply📍 United States
🧭 Full-Time
💸 $90,900 - $141,800 USD
🔍 Cloud Contact Center Software
- Experience implementing WFO and or Contact Center solutions with the Verint WFO tool set.
- Solid technical knowledge and or hands-on experience with SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices.
- Four years of experience, with a minimum of 2 years in a Project Management position in WFO and or Technical Services organization.
- Excellent written and verbal skills.
- BA/BS or equivalent experience.
- Strong combination of project management and technical call center skills along with excellent customer communication skills.
- Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.
- Self-starter possessing excellent time management skills and be able to manage multiple implementation and sales activities simultaneously.
- Manage the strategic and day-to-day operational and tactical aspects of multiple customer-facing WFO and associated projects.
- Effectively communicate plans, progress, and status/updates to both internal staff and customer stakeholders.
- Articulate the value of Five9’s Professional Services through presentations, demonstrations, and open discussion with customers and prospects.
- Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs.
- Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that enable customer success.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
LeadershipProject ManagementAspect eWFMProject CoordinationCross-functional Team LeadershipCommunication SkillsCollaborationNetworkingCRMSaaS
Posted 4 months ago
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