Accountability Coach Contractor

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Requirements:

• Eligibility with one of the following: National Board-Certified Health & Wellness Coach (NBC-HWC)
• LPN+ medical licensure
• Robust knowledge of ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines.
• Substantial knowledge of the healthcare industry
• Motivated learner willing to acquire proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Desire to excel in a performance-based high-touch service environment (preferably with an inbound/outbound telephonic component)
• Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization.
• Creative thinking, an eye for detail, working independently, and a positive attitude
• Bilingual (Spanish) is a plus.

Responsibilities:

• Serve as an expert diabetes health coach. Support individuals efficiently and effectively to achieve the best outcomes possible.
• Engage individuals with empathy, clarity and care. Our appointments are all delivered over phone calls though you’ll have the opportunity to text your members as well.
• Deliver education and personalized guidance according to Perry Health protocols to help individuals better self-manage their condition and adhere to their care plan.
• Ability to recognize immediate care needs and triage/address accordingly to the clinicians of Perry Health.
• Adhere to policies and procedures for ongoing clinical quality.
• Ensure standard operating procedures for wellness programs remain in compliance with all clinically-related legal and regulatory matters.