Accountability Coach Contractor

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Requirements:

• Eligibility with one of the following: NBC-HWC or LPN+ medical licensure.
• Robust knowledge of ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines, and CDC DPP Lifestyle Management guidelines.
• Substantial knowledge of the healthcare industry.
• Motivated learner willing to acquire proficiency with technology.
• Desire to excel in a performance-based high-touch service environment, preferably with telephonic components.
• Thrive in a team environment and fast-paced atmosphere.
• Creative thinking, attention to detail, and a positive attitude.
• Bilingual (Spanish) is a plus.

Responsibilities:

• Serve as an expert diabetes health coach.
• Support individuals efficiently and effectively to achieve the best outcomes possible.
• Engage individuals with empathy and clarity through phone calls and text.
• Deliver education and guidance based on Perry Health protocols.
• Recognize immediate care needs and triage to clinicians.
• Adhere to ongoing clinical quality policies.
• Ensure wellness programs compliance with legal and regulatory matters.