Key Account Manager 🇧🇪 (French speaking)

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Requirements:

• At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels
• Excellent track record of over-performance
• Experience working with companies of more than 200 employees
• Fluency in French and English (Dutch fluency is a strong plus)
• Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency
• Excellent analytical and problem-solving skills, with the ability to create data-based reports
• Great active listening skills and exceptional follow-up abilities
• Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding

Responsibilities:

• Handle a portfolio of strategic accounts and flagships companies
• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out-of-the-box initiatives to engage our existing customers
• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
• Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams