Dutch Speaking Customer Service for Health & Wellness Products Department

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Requirements:

• Fluency in Dutch and English, with excellent verbal and written communication skills
• Strong customer service orientation and problem-solving capabilities
• Prior experience in customer service, particularly in the health and wellness industry, is preferred
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for health and wellness, with a desire to help customers make informed choices
• Experience with customer support software and CRM systems is advantageous

Responsibilities:

• Provide high-quality customer service in Dutch through phone, email, and chat regarding health and wellness products
• Assist customers with inquiries about product information, usage guidance, and order status
• Troubleshoot issues and provide effective solutions to enhance customer experience
• Document customer interactions accurately in our CRM system
• Collaborate with inventory and logistics teams to ensure timely order fulfillment
• Collect and relay customer feedback to help improve our product offerings and services
• Stay informed about industry trends and developments in health and wellness