Dutch Speaking Customer Service for Grocery Delivery Services Department

View full description

Requirements:

• Fluency in Dutch and English, with excellent communication skills
• Strong customer service orientation and problem-solving skills
• Previous experience in customer service, particularly in grocery or e-commerce, is preferred
• Able to manage multiple customer inquiries effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for food and helping customers with their grocery needs
• Familiarity with customer support software and CRM systems is a plus

Responsibilities:

• Assist Dutch-speaking customers with inquiries via phone, email, and chat regarding grocery delivery services
• Provide information about product availability, pricing, and promotions
• Troubleshoot order issues, including discrepancies and delivery delays
• Document interactions accurately in our CRM system
• Coordinate with logistics and warehouse teams to ensure timely order fulfillment
• Gather customer feedback to help improve service and product offerings
• Stay informed about grocery trends and customer preferences