Dutch Speaking Customer Support for Streaming TV & Movie Services Department

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Requirements:

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, ideally in the streaming or entertainment industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and streaming technologies is a plus

Responsibilities:

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist customers with questions related to streaming services, account management, and content availability
• Document client interactions and solutions accurately in our support system
• Work collaboratively with technical teams to resolve customer issues
• Provide detailed information on service features and troubleshooting steps
• Gather customer feedback to improve our services
• Participate in training sessions to remain informed about new features and updates