ApplyCustomer Support Agent (f/m/x)
Posted about 23 hours agoViewed
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💎 Seniority level: Junior, 2+ years
📍 Location: Germany
🔍 Industry: B2B SaaS
🏢 Company: doinstruct
🗣️ Languages: German, English
⏳ Experience: 2+ years
🪄 Skills: Communication SkillsProblem-solving skillsEmpathyTroubleshootingProcess improvementCRMCustomer supportCustomer SuccessEnglish communicationSaaS
Requirements:
- 2+ years of experience in customer support or a similar role in a B2B SaaS environment.
- Excellent written and verbal communication skills in German and English
- A proactive mindset with a passion for solving complex problems.
- A high degree of empathy and customer-centric thinking.
- Proven ability to work autonomously and take ownership in a startup or high-growth environment.
Responsibilities:
- Handle incoming support inquiries via email, chat, and occasional phone calls.
- Become a subject matter expert in the Doinstruct platform, helping customers navigate complex features and troubleshooting challenges.
- Support our teamlead in establishing scalable support processes and best practices for a growing team.
- Gather customer feedback and work closely with Product and Engineering teams to improve the platform.
- Independently prioritize and resolve support requests, keeping the customer’s needs at the forefront.
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