Outbound Call Specialist

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Requirements:

• Strong Communication Skills: Ability to articulate ideas clearly and persuasively, with a focus on effectively conveying the value proposition of donation upgrades.
• Sales or Fundraising Experience: Prior experience in sales, fundraising, or a related field, demonstrating a track record of achieving targets and driving results.
• Customer Relationship Management: Skill in building rapport and fostering positive relationships with donors, coupled with a customer-centric approach to donor interactions.
• Resilience and Persistence: Capacity to handle rejection and overcome objections, with a resilient attitude and a determined approach to achieving goals.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain accurate records of donor interactions and follow-up actions.
• Goal-Oriented Mindset: Motivation to meet and exceed call volume targets, donation upgrade goals, and performance metrics, with a focus on driving fundraising success.
• Passion for Mission: Genuine enthusiasm for PragerU's mission and values, coupled with a commitment to advancing conservative principles through digital education and outreach.
• Integrity and Professionalism: Commitment to upholding ethical standards, maintaining donor confidentiality, and representing PragerU with professionalism and integrity in all interactions.

Responsibilities:

• Initiate Outbound Calls: Proactively reach out to donors via phone calls to discuss their current contributions and explore opportunities for donation upgrades.
• Identify Upgrade Opportunities: Engage donors in conversations to understand their interests and motivations, and identify potential opportunities for increasing their level of support.
• Effectively Communicate Value Proposition: Articulate the impact of donations, emphasizing the value proposition and benefits to the donor and the organization.
• Handle Objections: Address any concerns or objections raised by donors regarding upgrading their contributions, and provide appropriate responses to alleviate hesitations.
• Provide Excellent Customer Service: Deliver exceptional customer service to donors, ensuring a positive and personalized experience throughout the interaction.
• Maintain Donor Records: Accurately record donor interactions, including notes on conversations, donation preferences, and any commitments made for future follow-up.
• Meet Call Volume Targets: Successfully handle a high volume of outbound calls while maintaining quality standards and achieving donation upgrade goals.
• Collaborate with Online Fundraising Team: Coordinate with the online fundraising team to align efforts and strategies for maximizing donation upgrades and overall fundraising success.