ApplyCustomer Enhancement Account Manager
Posted about 7 hours agoViewed
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💎 Seniority level: Manager, 2+ years
📍 Location: United States, EST, CST
🔍 Industry: Aviation Marketplace
🏢 Company: PartsBase Inc.
🗣️ Languages: English
⏳ Experience: 2+ years
🪄 Skills: SalesforceREST APIRESTful APIsPresentation skillsAccount ManagementNegotiation skillsSales experienceCRMCustomer SuccessSaaS
Requirements:
- 2+ years’ experience in sales and account management in a B2B SaaS environment
- Hunter mentality
- Strong Presentation skills
- Excellent verbal and written communications skills
- Strong negotiation skills and ability to handle rejection
- Ability to be assertive and persuasive without being aggressive
- Strong problem-solving skills and the ability to think on your feet
- Strong organizational and multi-tasking abilities
- Persistence, resilience, and a results-driven mindset
- Active listening skills
- Ability to learn, reason and adapt quickly
- Quota carrying inside sales/business development experience
- Ability to work independently and as part of a collaborative team
- Proficient in Microsoft Office Suite, Zoom, Oro (or similar CRM)
Responsibilities:
- Onboarding new customers and ensuring a smooth transition to using the product of service.
- Deliver comprehensive presentations on all products offered by the organization.
- Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach.
- Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner
- Proactively engaging with customers to anticipate and address issues and concerns that may arise.
- Monitoring customer usage and engagement metrics to identify opportunities for improvement, upselling, or cross-selling.
- Forecast and track key account metrics to management.
- Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape
- Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
- As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
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