Director of Solutions Engineering, Commerce

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Requirements:

• 10+ years of experience in e-commerce solutioning or implementation, with at least 5 years in leadership roles.
• Proven success in managing teams and overseeing the delivery of complex Shopify-based solutions for enterprise clients.
• Experience working with digital agencies, consulting firms, or enterprise organizations.
• Exceptional ability to engage with senior stakeholders and translate their business needs into technical solutions.
• Strong presentation, communication, and negotiation skills, with the ability to influence decisions at all organizational levels.
• Strategic thinker with the ability to prioritize and balance long-term vision with day-to-day execution.
• Extensive experience with Shopify Plus, including custom development, theming, app integrations, and API usage.
• Deep understanding of Shopify’s architecture, ecosystem, and headless e-commerce implementations.
• Strong technical foundation in web technologies, such as HTML, CSS, JavaScript, Liquid, and GraphQL.

Responsibilities:

• Define and execute the vision and strategy for the Solutions Engineering function, aligning with organizational goals and client needs.
• Mentor and lead a team of high-performing Solutions Engineers, fostering a culture of innovation, collaboration, and continuous improvement.
• Establish best practices and processes for pre-sales, solutioning, and technical discovery to ensure consistent and scalable client success.
• Build and maintain strong relationships with enterprise clients, acting as a trusted advisor in defining their e-commerce roadmap.
• Oversee the execution of in-depth discovery sessions, both onsite and remotely, to assess technical and business requirements.
• Provide high-level consultative guidance on migrations, implementations, and optimizations within the Shopify ecosystem.
• Architect and approve scalable, enterprise-grade solutions that leverage the full Shopify stack, including Shopify Plus, Shopify POS, and third-party integrations.
• Guide the development of migration and implementation strategies, ensuring technical feasibility, scalability, and alignment with client objectives.
• Ensure solutions are translated into actionable plans and executed seamlessly by the delivery team.
• Partner with Sales, Delivery, and Design teams to align client solutions with business strategies and technical capabilities.
• Act as the technical escalation point for complex challenges, offering innovative solutions and maintaining project alignment.
• Regularly review ongoing projects to ensure adherence to scope, quality standards, and client expectations.
• Support the sales team by contributing technical insights to pitches, RFPs, and proposals.
• Oversee the creation of proof-of-concepts (POCs) and demo environments to showcase Shopify’s capabilities.
• Represent Lazer at industry events, contributing to thought leadership and enhancing our reputation as a top Shopify partner.