Director of Delivery, Commerce

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Requirements:

• 10+ years of experience in project delivery, product management, or software engineering, with a significant focus on eCommerce.
• Deep expertise with Shopify Plus and its ecosystem, including custom development, integrations, and migrations.
• Proven success delivering complex, enterprise-grade eCommerce solutions on time and within budget.
• Demonstrated ability to lead cross-functional teams, balancing technical and business priorities.
• Experience managing, mentoring, and scaling diverse teams across technical and non-technical functions.
• Exceptional problem-solving skills and a proactive approach to overcoming delivery challenges.
• Strong interpersonal and communication skills, with the ability to influence and build trust with senior stakeholders.
• Experience engaging with enterprise clients, providing strategic insights, and managing escalations effectively.
• Solid understanding of software development lifecycles, eCommerce platforms, and technical architecture.
• Experience with ERP, OMS, CMS, and third-party solution integrations (e.g., Netsuite, Sanity, Manhattan).
• Strong familiarity with Agile frameworks and tools (e.g., Jira, Confluence).

Responsibilities:

• Own the overall delivery function for Shopify projects, ensuring alignment with organizational goals and client expectations.
• Oversee multiple project teams, including Product Owners and Technical Architects, to deliver scalable, high-performing eCommerce solutions.
• Establish and maintain best practices for project delivery, focusing on efficiency, innovation, and quality.
• Monitor delivery pipelines, budgets, and timelines, resolving roadblocks proactively.
• Collaborate with stakeholders to define project objectives and success metrics, ensuring alignment with client business strategies.
• Drive initiatives for continuous improvement in delivery methodologies, incorporating feedback and emerging trends.
• Lead platform migrations and custom implementations for enterprise brands, ensuring seamless transitions and robust performance.
• Recruit, mentor, and lead a high-performing team of Technical Architects, Product Owners, and other delivery personnel.
• Foster a culture of accountability, collaboration, and innovation within the delivery team.
• Provide career development opportunities and regular performance feedback.
• Act as a strategic advisor to enterprise clients, building trust with senior stakeholders and C-suite executives.
• Lead governance meetings to provide delivery updates, address challenges, and align on priorities.
• Serve as the escalation point for major delivery concerns, ensuring swift resolution and client satisfaction.
• Leverage your technical background to guide solution design, ensuring it aligns with Shopify best practices.
• Oversee integrations with ERP, OMS, and CMS systems, ensuring compatibility and performance.
• Champion Agile delivery methodologies, driving adherence to Scrum, Kanban, or hybrid frameworks as appropriate.