Head of Engagement, EMEA

Posted about 19 hours agoViewed

💎 Seniority level: Lead, 10+ years

📍 Location: Belgium, United Kingdom, Denmark, Germany, Switzerland

🔍 Industry: Life Sciences software and data

🏢 Company: TetraScience👥 101-250💰 $80,000,000 Series B almost 4 years agoPharmaceutical Biotechnology Data Management Internet of Things Life Science Data Integration Software

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementSoftware ArchitectureProject CoordinationCross-functional Team LeadershipFinancial ManagementStrategic ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAgile methodologiesRESTful APIsMentoringNegotiationPresentation skillsWritten communicationCoachingInterpersonal skillsRelationship buildingAccount ManagementTeamworkVerbal communicationReportingActive listeningClient relationship managementSales experienceMarket ResearchRisk ManagementTeam managementStrategic thinkingData modelingData managementCustomer supportChange ManagementCustomer SuccessEnglish communicationSaaSBudget management

Requirements:

10+ years in delivery leadership roles within the Life Sciences software and data market
5+ years in management consulting
Worked in startup environments
Led teams to successfully deploy solutions in the top 100 bio/pharma cohort (not biotech alone)
Delivered complex enterprise deals - $ millions to tens of millions in ARR per deal
Expanded customer land deals on a regular basis - $ hundreds of thousands to millions in ACV
Created the highest performing teams in your orgs
Evidenced strong leadership skills while navigating difficult periods with your team
Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance
Operated effectively in a fast-paced, team environment

Responsibilities:

Develop and execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets.
Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts.
Work closely with product teams to bring customer enhancement requests to fruition and deliver more value.
Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market.
Leverage and coordinate cross-functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments.
Aligning to the renewal strategy, you will collaborate with Sales leadership and Account Executives to define and implement account-specific plans to achieve sales objectives.
Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts.
Manage renewal forecasting and reporting and regularly update senior leadership on progress toward targets.
Build and manage a high-performance delivery team, setting clear targets and objectives to ensure individual and team success.
Lead by example and coach your team to develop in their careers and inspire your team to do the best work of their life.
Employ analytical and EQ skills to generate insights from customers’ data strategies and actions, respectively.

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