Customer Service Transmission Technician

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Requirements:

• ASE certification preferred.
• ASE Master Technician certification highly preferred.
• Diagnostic skills.
• Strong communication skills with the ability to convey information clearly and effectively.
• Excellent collaboration skills, with the ability to work well within a team setting.
• Experience with Microsoft Office suite.
• Customer service-oriented mindset, demonstrating an understanding of customer needs and relationship building.

Responsibilities:

• Provide technical support to customers regarding installation, troubleshooting, and performance of remanufactured transmissions.
• Diagnose and troubleshoot common transmission issues over the phone or via email.
• Function as the technical expert for both customers and our client care team.
• Provide tech review to the client care department, ensuring they're able to resolve warranty issues and customer inquiries in a timely manner.
• Work closely with the production and quality assurance teams to resolve customer concerns.
• Maintain detailed records of customer interactions and technical issues.
• Educate customers on proper maintenance and care to extend the lifespan of our products.
• Identify opportunities to improve products and processes based on customer feedback.
• Assist with warranty claims and ensure customers receive timely resolutions.
• Other duties as assigned.