Customer Care Specialist

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Requirements:

• Native in French with impeccable grammar & fluent in English.
• 3+ years in a customer support or customer care role in a fast-paced environment.
• Are a team player, are humble, open to challenges, and like to help others grow.
• Like to take initiative and find creative solutions to challenges.
• Have an empathetic and serene state of mind.
• Have good financial knowledge and are an investor yourself.

Responsibilities:

• Be the first point of contact for our customers and ensure excellent customer experience during our rapid growth. This will take place via email, chat, calls, and on our forum.
• Enhance our help center and our internal knowledge base.
• Work with Product on an ongoing basis to improve Finary.
• Improve processes to support our growth while keeping a high-quality service.