ApplyPB Asia International Customer Success Manager
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💎 Seniority level: Manager, 2+ years
📍 Location: United States
🔍 Industry: Aviation Marketplace
🏢 Company: PartsBase Inc.
🗣️ Languages: English, Arabic
⏳ Experience: 2+ years
🪄 Skills: Communication SkillsMicrosoft OfficeRESTful APIsMicrosoft Office SuiteProblem-solving skillsAccount ManagementNegotiation skillsActive listeningClient relationship managementSales experienceCRMCustomer SuccessEnglish communicationSaaS
Requirements:
- 2+ years’ experience in sales and account management in a B2B SaaS environment
- Excellent verbal and written communications skills
- Strong negotiation skills and ability to handle rejection
- Ability to be assertive and persuasive without being aggressive
- Strong problem-solving skills and the ability to think on your feet
- Strong organizational and multi-tasking abilities
- Persistence, resilience, and a results-driven mindset
- Active listening skills
- Ability to learn, reason and adapt quickly
- Quota carrying inside sales/business development experience
- Ability to work independently and as part of a collaborative team
- Written and spoken fluency in English; Arabic preferred
- Proficient in Microsoft Office Suite, Zoom, Oro (or similar CRM)
Responsibilities:
- Develop and maintain strong relationships with key decision makers and stakeholders with PartsBase’s international market.
- Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach.
- Create impactful customer connections through insights and education via demos and presentations.
- Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner.
- Develop and implement strategies to control client churn and maximize retention rates.
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