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Senior Technology Customer Success

Posted about 11 hours agoViewed

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💎 Seniority level: Senior, 4+ years

📍 Location: United States

💸 Salary: 100000.0 - 145000.0 USD per year

🔍 Industry: SaaS, PropTech, FinTech

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Project ManagementProject CoordinationCommunication SkillsAnalytical SkillsProblem SolvingAccount ManagementRelationship managementStakeholder managementCustomer supportCustomer SuccessSaaS

Requirements:
  • 4+ years of experience in customer success, implementation, and delivery of technology solutions, preferably within SaaS, PropTech, or FinTech.
  • Commercial real estate (CRE) industry experience is a strong plus.
  • Proven expertise in project management principles, tools, and methodologies, including onboarding, system deployment, and customer training.
  • Excellent stakeholder management and communication skills, with the ability to build strong relationships, coordinate across teams, solve complex and sensitive client-facing problems, and influence decision-making.
  • Highly organized and detail-oriented, able to manage multiple customers and projects simultaneously while maintaining a customer-first approach.
  • Strong problem-solving and analytical skills, capable of proactively identifying issues and opportunities for improvement.
  • Tech-savvy, comfortable working with SaaS platforms, data integrations, and analytics tools.
Responsibilities:
  • Own and oversee the entire post-sales customer journey, including project scoping, kickoff, onboarding, training, engagement, issue resolution, expansion, and renewal.
  • Assess customers’ business and technical requirements to confirm our SaaS platform’s suitability and identify necessary customizations, integrations, and configurations.
  • Lead project delivery, ensuring our solution's seamless setup, implementation, and deployment while managing risks and maintaining high-quality standards.
  • Act as the primary relationship owner, proactively engaging with customers to ensure value realization, product adoption, and long-term success.
  • Drive internal and external collaboration, working closely with cross-functional teams to align customer needs with product capabilities and ensure smooth data and systems integration.
  • Identify potential risks early, developing and executing mitigation strategies to ensure successful project completion and continuous customer satisfaction.
  • Monitor customer engagement and usage data, conducting regular check-ins and Quarterly Business Reviews (QBRs) to track performance and identify upsell or expansion opportunities.
  • Serve as the customer advocate, capturing feedback and sharing insights with product and engineering teams to improve our platform.
  • Stay informed of industry trends and best practices, proactively recommending enhancements to improve our platform and internal processes.
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💸 100000.0 - 145000.0 USD per year

🔍 SaaS, PropTech, FinTech, Commercial real estate

🏢 Company: jlltcareers

  • 4+ years of experience in customer success, implementation, and delivery of technology solutions, preferably within SaaS, PropTech, or FinTech.
  • Commercial real estate (CRE) industry experience is a strong plus.
  • Proven expertise in project management principles, tools, and methodologies, including onboarding, system deployment, and customer training.
  • Excellent stakeholder management and communication skills, with the ability to build strong relationships, coordinate across teams, solve complex and sensitive client-facing problems, and influence decision-making.
  • Highly organized and detail-oriented, able to manage multiple customers and projects simultaneously while maintaining a customer-first approach.
  • Strong problem-solving and analytical skills, capable of proactively identifying issues and opportunities for improvement.
  • Tech-savvy, comfortable working with SaaS platforms, data integrations, and analytics tools.
  • Own and oversee the entire post-sales customer journey, including project scoping, kickoff, onboarding, training, engagement, issue resolution, expansion, and renewal.
  • Assess customers’ business and technical requirements to confirm our SaaS platform’s suitability and identify necessary customizations, integrations, and configurations.
  • Lead project delivery, ensuring our solution's seamless setup, implementation, and deployment while managing risks and maintaining high-quality standards.
  • Act as the primary relationship owner, proactively engaging with customers to ensure value realization, product adoption, and long-term success.
  • Drive internal and external collaboration, working closely with cross-functional teams to align customer needs with product capabilities and ensure smooth data and systems integration.
  • Identify potential risks early, developing and executing mitigation strategies to ensure successful project completion and continuous customer satisfaction.
  • Monitor customer engagement and usage data, conducting regular check-ins and Quarterly Business Reviews (QBRs) to track performance and identify upsell or expansion opportunities.
  • Serve as the customer advocate, capturing feedback and sharing insights with product and engineering teams to improve our platform.
  • Stay informed of industry trends and best practices, proactively recommending enhancements to improve our platform and internal processes.

Project ManagementProject CoordinationCommunication SkillsAnalytical SkillsProblem SolvingAccount ManagementTrainingClient relationship managementStakeholder managementData analyticsCustomer SuccessSaaS

Posted about 2 hours ago
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