Security Customer Trust Analyst, Information Security

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Requirements:

• 2+ years experience in customer facing technical roles engaging customers on various topics such as security, regulatory requirements, and risk management.
• 2+ years experience working with security concepts and technology, including encryption, networking, databases, telephony, email, LDAP, middleware, and applications ideally in a cloud environment, cloud and or API knowledge.
• Comfort in conveying technical concepts both verbally and in written form, catering to a broad audience.
• Showcase meticulous attention to detail, with expertise in both grammatical rules and formatting.
• Possess excellent time management, organizational, and multitasking skills.
• Demonstrate the ability to collaborate effectively with personnel at all levels within an organization.

Responsibilities:

• Independently manage and respond to security questionnaires, customer calls and more from Twilio’s largest and most regulated customers. This includes the review, understanding, and alignment of questionnaire requirements with company policies, practices, and controls.
• Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests, ensuring alignment with industry standards and regulatory obligations.
• Identify and communicate potential security risks or gaps within questionnaire responses in collaboration with relevant teams.
• Maintain an up-to-date repository of questionnaire responses, reflecting the latest and most relevant information.
• Contribute to the enhancement of security questionnaire response templates and processes, aiding in their development and refinement.
• Thrive in an autonomous, fast-paced, collaborative environment, consistently delivering high-quality outputs within set deadlines.
• Cultivate and sustain productive relationships with internal stakeholders, facilitating the collection of accurate security details for Twilio's diverse range of products and services.
• Propose innovative ideas to enhance team and organizational processes and procedures.
• Develop proficiency in comprehending legal language.
• Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits, engaging internal stakeholders effectively.