Sr. Service Cloud Consultant

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Requirements:

• 3+ years project experience in a hands-on position
• 2+ years experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases
• Solid understanding of Salesforce Platform and its architecture
• Basic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc.
• Basic understanding of Service Cloud Object model and relationships
• Basic understanding of Embedded Service Configuration and Email-to-Case + Web-to-Case
• Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Responsibilities:

• Work with our customers to define requirements, and also propose and deliver solutions
• Architect and build best-in-class implementations of Service Cloud and Field Service Lightning
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Build intuitive solutions around digital channels like chatbots and messaging
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches