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Sr. Service Cloud Consultant

Posted about 22 hours agoViewed

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💎 Seniority level: Senior, 3+ years

📍 Location: United States, Canada, India, Colombia

🔍 Industry: Software Development

🏢 Company: NeuraFlash👥 251-500Artificial Intelligence (AI)Big Data

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQLAgileSalesforceREST APIRelease ManagementCustomer serviceClient relationship management

Requirements:
  • 3+ years project experience in a hands-on position
  • 2+ years experience with Salesforce in a development or configuration capacity
  • Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases
  • Solid understanding of Salesforce Platform and its architecture
  • Basic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc.
  • Basic understanding of Service Cloud Object model and relationships
  • Basic understanding of Embedded Service Configuration and Email-to-Case + Web-to-Case
  • Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
Responsibilities:
  • Work with our customers to define requirements, and also propose and deliver solutions
  • Architect and build best-in-class implementations of Service Cloud and Field Service Lightning
  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
  • Build intuitive solutions around digital channels like chatbots and messaging
  • Understand and leverage Salesforce Platform to implement scalable solutions
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
  • Acquire new technical expertise and understanding of latest Salesforce features and major launches
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