ApplySr. Service Cloud Consultant
Posted about 22 hours agoViewed
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💎 Seniority level: Senior, 3+ years
📍 Location: United States, Canada, India, Colombia
🔍 Industry: Software Development
🏢 Company: NeuraFlash👥 251-500Artificial Intelligence (AI)Big Data
⏳ Experience: 3+ years
🪄 Skills: Project ManagementSQLAgileSalesforceREST APIRelease ManagementCustomer serviceClient relationship management
Requirements:
- 3+ years project experience in a hands-on position
- 2+ years experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases
- Solid understanding of Salesforce Platform and its architecture
- Basic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc.
- Basic understanding of Service Cloud Object model and relationships
- Basic understanding of Embedded Service Configuration and Email-to-Case + Web-to-Case
- Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
Responsibilities:
- Work with our customers to define requirements, and also propose and deliver solutions
- Architect and build best-in-class implementations of Service Cloud and Field Service Lightning
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Build intuitive solutions around digital channels like chatbots and messaging
- Understand and leverage Salesforce Platform to implement scalable solutions
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
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