Customer Operations Executive (Part time - UK Loans)

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Requirements:

• Strong communication skills.
• Excellent problem-solving abilities and a customer-first mindset.
• Ability to work efficiently in a fast-paced environment.
• Highly efficient in working across multiple different cases and systems
• Strong computer literacy
• Previous experience in customer support or a related field is a plus.

Responsibilities:

• Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible.
• Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures.
• Every interaction you have will reflect our commitment to putting customers first, ensuring their queries are resolved promptly.
• Propose enhancements to our processes and product features that can drive growth and efficiency, sharing valuable customer feedback with our product team.
• Deliver tailored and meaningful responses to customers, using Lendable's quality assurance scorecard to maintain high standards.
• Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary.
• Achieve individual and team performance targets to contribute to key business and departmental objectives.