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Customer Operations Executive (Part time - UK Loans)

Posted about 18 hours agoViewed

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📍 Location: London, Kent

💸 Salary: 10800.0 - 11200.0 GBP per year

🔍 Industry: Fintech

🏢 Company: Lendable

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceAttention to detailExcellent communication skillsProblem-solving skillsActive listeningData entryComputer skillsCustomer support

Requirements:
  • Strong communication skills.
  • Excellent problem-solving abilities and a customer-first mindset.
  • Ability to work efficiently in a fast-paced environment.
  • Highly efficient in working across multiple different cases and systems
  • Strong computer literacy
  • Previous experience in customer support or a related field is a plus.
Responsibilities:
  • Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible.
  • Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures.
  • Every interaction you have will reflect our commitment to putting customers first, ensuring their queries are resolved promptly.
  • Propose enhancements to our processes and product features that can drive growth and efficiency, sharing valuable customer feedback with our product team.
  • Deliver tailored and meaningful responses to customers, using Lendable's quality assurance scorecard to maintain high standards.
  • Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary.
  • Achieve individual and team performance targets to contribute to key business and departmental objectives.
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