Apply📍 London, Kent
🧭 Part-Time
💸 10800.0 - 11200.0 GBP per year
🔍 Fintech
- Strong communication skills.
- Excellent problem-solving abilities and a customer-first mindset.
- Ability to work efficiently in a fast-paced environment.
- Highly efficient in working across multiple different cases and systems
- Strong computer literacy
- Previous experience in customer support or a related field is a plus.
- Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible.
- Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures.
- Every interaction you have will reflect our commitment to putting customers first, ensuring their queries are resolved promptly.
- Propose enhancements to our processes and product features that can drive growth and efficiency, sharing valuable customer feedback with our product team.
- Deliver tailored and meaningful responses to customers, using Lendable's quality assurance scorecard to maintain high standards.
- Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary.
- Achieve individual and team performance targets to contribute to key business and departmental objectives.
Communication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceAttention to detailExcellent communication skillsProblem-solving skillsActive listeningData entryComputer skillsCustomer support
Posted about 20 hours ago
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