Lendable

3+ years of experience in fraud analytics for unsecured lending products, ideally with credit cards; familiarity working with third-party fraud detection tools.
Proficiency in SQL or Python for data analysis; familiarity with decision trees or other predictive modelling is a plus
Familiarity with applicable laws and regulations that impact Zendable’s business including BSA, OFAC, GLBA, TILA including the Credit Card Accountability, Responsibility and Disclosure (CARD) Act of 2009, FCRA, UDAAP, FDCPA, ECOA, E-Sign, EFTA, and NACHA.

💡 Responsibilities

Design and implement end-to-end fraud detection strategies (first party and third party) for personal loans and credit cards across the product lifecycle (customer acquisition, account takeover/credit card transactions, and payments).
Analyse usage patterns and trends to measure and optimize the effectiveness of existing fraud strategies, including balancing value from fraud prevention vs. opportunity cost of false positives. In addition, manage the suite of dashboards and tools to monitor key fraud metrics and quickly detect fraud attacks.
Work closely with operations to continue improving workflows and case management for fraud investigations and build out and enhance fraud operations processes.
Participate in industry roundtables and events to research new fraud technologies and trends.

Posted about 18 hours ago

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🔥 Customer Operations Executive (Part time - UK Loans)

Posted about 18 hours ago

📍 London, Kent

🧭 Part-Time

💸 10800.0 - 11200.0 GBP per year

🔍 Fintech

🔧 Requirements

Strong communication skills.
Excellent problem-solving abilities and a customer-first mindset.
Ability to work efficiently in a fast-paced environment.
Highly efficient in working across multiple different cases and systems
Strong computer literacy
Previous experience in customer support or a related field is a plus.

💡 Responsibilities

Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible.
Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures.
Every interaction you have will reflect our commitment to putting customers first, ensuring their queries are resolved promptly.
Propose enhancements to our processes and product features that can drive growth and efficiency, sharing valuable customer feedback with our product team.
Deliver tailored and meaningful responses to customers, using Lendable's quality assurance scorecard to maintain high standards.
Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary.
Achieve individual and team performance targets to contribute to key business and departmental objectives.

Communication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceAttention to detailExcellent communication skillsProblem-solving skillsActive listeningData entryComputer skillsCustomer support

Posted about 18 hours ago

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