ApplyCustomer Care Associate (Remote) @ Brigit
Posted about 20 hours agoInactiveViewed
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💎 Seniority level: Junior, 2+ years
📍 Location: United States, EST
💸 Salary: 45000.0 - 48000.0 USD per year
🔍 Industry: Financial Health
🏢 Company: Brigit👥 51-100💰 $75,000,000 Debt Financing almost 4 years agoInternetPersonal FinanceFinanceMobile AppsFinTech
🗣️ Languages: English
⏳ Experience: 2+ years
🪄 Skills: JiraCommunication SkillsProblem SolvingCustomer serviceEmpathyCustomer support
Requirements:
- At least a Highschool Degree or equivalent
- 2+ years of experience in customer support
- Passion about helping people and providing incredible customer care
- Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely manner
- Empathy and problem solving skills
- Efficient and clear communication skills to resolve difficult customer issues
- Strong ability to spot trends or problems and creatively find solutions
- Professional response to negative feedback or user interactions
Responsibilities:
- Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
- Learn and be an expert in all the issues/situations our users need assistance with
- Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
- Feel comfortable in escalating tickets as required and follow through to resolution
- Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
- Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management
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