Apply

Customer Care Associate (Remote) @ Brigit

Posted about 20 hours agoInactiveViewed

View full description

💎 Seniority level: Junior, 2+ years

📍 Location: United States, EST

💸 Salary: 45000.0 - 48000.0 USD per year

🔍 Industry: Financial Health

🏢 Company: Brigit👥 51-100💰 $75,000,000 Debt Financing almost 4 years agoInternetPersonal FinanceFinanceMobile AppsFinTech

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: JiraCommunication SkillsProblem SolvingCustomer serviceEmpathyCustomer support

Requirements:
  • At least a Highschool Degree or equivalent
  • 2+ years of experience in customer support
  • Passion about helping people and providing incredible customer care
  • Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely manner
  • Empathy and problem solving skills
  • Efficient and clear communication skills to resolve difficult customer issues
  • Strong ability to spot trends or problems and creatively find solutions
  • Professional response to negative feedback or user interactions
Responsibilities:
  • Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
  • Learn and be an expert in all the issues/situations our users need assistance with
  • Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
  • Feel comfortable in escalating tickets as required and follow through to resolution
  • Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
  • Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management
Apply