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Customer Success Manager, India (Remote)
Posted about 8 hours agoViewed
🔍 Industry: EdTech
🏢 Company: Learnlight👥 251-500💰 Private almost 2 years agoCorporate TrainingE-LearningProfessional Services
🗣️ Languages: English
Requirements:
- Advanced level of English language
- Exceptional ability to communicate (internally and externally) and foster positive business relations
- Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations
- Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.)
- Working proficiency in Microsoft Office 365
Responsibilities:
- Develop a strong relationship with clients, serving as the primary point of contact throughout the program.
- Lead the implementation of programs, including client onboarding, product training, and webinars.
- Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics.
- Serve as the primary contact for client escalations from the Learner Success Managment (LSM) team, handling complaints with appropriate solutions within SLA timelines.
- Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction.
- Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals.
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