Fulfillment Specialist

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Requirements:

• Strong data entry skills with a high degree of accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Problem-solving skills with the ability to troubleshoot and escalate issues
• Strong verbal and written communication skills
• Proficiency in using technology, including CRM systems and Google Suite or Microsoft Office
• Ability to quickly learn and adapt to new software, workflows, and operational processes
• 1+ years of experience in a high-volume operational or administrative role, preferably in background screening, compliance, or a related field
• Experience working with internal systems or databases to track and manage fulfillment requests
• Previous customer service experience, especially in a professional setting or via chat/phone

Responsibilities:

• Process US fulfillment requests accurately and efficiently
• Ensure US fulfillment components are completed within service level agreements (SLAs)
• Provide proactive customer support via chat and phone when needed
• Communicate and coordinate with team members to optimize fulfillment processes
• Identify and troubleshoot basic issues, escalating when necessary
• Contribute to process improvements by documenting procedures and suggesting workflow enhancements
• Assist fulfillment and operations teams as needed
• Quickly adapt to new processes and tools